Current Date/Time: 4/15/2026 11:27:25 PM
Linked Comments
EE-2026-0065
EE-2026-0065
| Comment No. | Date Filed | Comments |
|---|---|---|
| P202600950 |
3/10/2026
|
The customer called about her new $600 bill. Her previous balance as of January 7 was $396.30, and she made a payment. She stated that Liberty told her yesterday to disregard the past‑due balance and pay only the current amount. She understands there is a system glitch but feels it is happening during the most expensive time of year and that the company is not correcting the billing system. I advised the customer about the variance needed to bring the bills current. |