Current Date/Time: 12/22/2024 8:17:33 AM
Linked Consumer Comments
ER-2022-0130
Docket Sheet Help
Consumer Comment No. Date Filed Consumer Comments
P202200621 6/6/2022 1:18 PM (co) Customer called stating she received a notice for Evergy to raise rates. She's against. People can't afford it now. They can give away millions of dollars a year for charity. She's at the low income level. They just raised the customer charge. This is a rip off anyway. Something is wrong. No reason to raise 8.5%.
P202200626 6/13/2022 1:03 PM Is Evergy serious about raising rates?! They better lower the cost of gas then! We are dying! Poor people can't stand this. Need to get rid of old elected officials out of office like Emanuel Cleaver.
P202200627 6/13/2022 1:06 PM Can't keep on this way! Social Security is not enough. Nursing husband and can't go with out. Completely against rate increase!
P202200628 6/13/2022 4:11 PM I would request that the MO PSC carefully consider the impact of this large a rate increase on the many Evergy customers living on a fixed income. An 8.31 % increase greatly exceeds any past or expected future increases from SS income and pensions are typically fixed and do not increase. This type of a rate increase would be particularly harmful to these individuals during a time of high inflation such as we are seeing now.
P202200630 6/15/2022 1:43 PM (LK) Evergy's rates are so high as it is people on social security can't make their payments. Increasing rates at this time is unreasonable and I am completely against this increase.
P202200634 6/22/2022 10:49 AM I am AGAINST yet another rate increase!!! * if Evergy needs money, take it from the salaries of the top management. They are paid TOO MUCH not to be aware of what is going on & trying to pass consumer utilities always to the consumer. * there are FAR TOO MANY outages under EVERGY then there ever was under KCP&L. So NO stop allowing everyone to raise their prices without all working people receiving COLA raises each year too. I've been out of work for 12 months ( surgery ) - how am I to pay?
P202300000 7/5/2022 10:38 AM See Attached
P202300127 8/3/2022 6:48 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change.
P202300128 8/3/2022 6:50 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change.
P202300131 8/3/2022 6:57 PM You know it needs to be done -DO IT!
P202300132 8/3/2022 7:00 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change.
P202300133 8/3/2022 7:02 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change.
P202300134 8/3/2022 7:04 PM Let's concentrate on Clean Energy for the sake of Evergy as a viable concern in the long run and to save our planet.
P202300136 8/3/2022 7:08 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change
P202300138 8/3/2022 7:12 PM Please consider the interdependence of all people which requires us to see past our own pride and ego, and work for our planet's health.
P202300151 8/4/2022 6:04 PM I am on disability and Social security and can't afford the extreme rates already. For the love of God the greed in this country is absolutely absurd.
P202300152 8/4/2022 6:07 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change
P202300153 8/4/2022 6:08 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change
P202300154 8/4/2022 6:10 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change
P202300156 8/4/2022 6:14 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change
P202300160 8/4/2022 6:23 PM As a Missourian, I write to ask that the Public Service Commission direct Evergy to use its customers’ hard-earned money to accelerate the transition away from fossil fuels and toward affordable and reliable clean energy to protect our communities from the worst impacts of pollution and climate change.
P202300300 8/9/2022 9:21 AM (co) Customer called stating he's on a fixed income. A lot of them are retired. Don't want raising rates. The bill is already sky high because of the summer heat.
P202300309 8/9/2022 2:52 PM Against rates being raised. Heard on the radio (98.1 Dana & Scott) that Evergy gave bonuses during COVID pandemic to employees who stayed. A lady called into the radio said her husband was in IT for Evergy and received a $10,000 bonus. If they left with in 3 years they has to pay it back at a prorated amount. This disgusts me! We're supposed to conserve energy because the can't handle the usage but the can give bonuses!
P202300312 8/9/2022 3:06 PM Do not raise rates. Gone from $200/mo to $500-$600/mo! Don't know how people make their payments. It's poor time to increase rates with what is going on in the country. I'm a small business staring at going out of business. On a fixed income. They need to be looking at people's aged and how they live etc.
P202300650 9/23/2022 9:40 AM Lived in residence for 35 years. See attached for full comments.
P202301413 1/25/2023 10:26 AM (JE) Kim owns small business & is not happy with the rate increase that was recently approved. She is a struggling small business & rates were already high enough. She would like rates to go down in future & for PSC to not keep granting increases
P202302285 6/28/2023 4:02 PM (co) Customer called asking if they're thinking about the working class. She stated that this is a 400% increase. This is just another burden. It's like we're pushing for more usage on one end and trying to cut it on the other end.
P202302301 6/29/2023 4:07 PM (JE) Jason called regarding bill message concerning Time of Use rates that will go into effect October 1st. Jason is against Time of Use rates & the rates approved in Evergy's last rate case. Does not think people should be penalized for peak usage when most work day jobs to come home and cook, clean, dishes, and normal everyday usage.
P202302302 6/30/2023 8:13 AM I, Tayton L. Stagner, Missouri citizen and Evergy user, (not by choice I may add), vehemently oppose the time based electric plan change. The MO PSC should be ashamed, as this change greatly harms the backbone of our state, families and working people. (See attached)
P202400009 7/5/2023 9:49 AM (JP) "I don't understand why this TOU thing was approved by the Commission or why residential customers are taking the hit but businesses aren't being forced to do this. Why not charge everyone a flat rate? Evergy is a monopoly so I can't choose another provider. And they aren't even improving the infrastructure because there are frequent power outages and surges in my area b/c they overloaded the grid. Evergy keeps saying they're working on but still no improvement."
P202400018 7/6/2023 2:10 PM (JE) Donna received notice on her billing statement about Time of Use rates starting in October. She does not agree with Time of Use rates & that I was able to explain Time of Use rates better than anyone else at Evergy she has spoke with.
P202400029 7/10/2023 3:08 PM (tb) Steve is upset/opposed to the TOU rates. Says this is extraordinarily publicly stupid to make a decision like this when people are being reassessed on property taxes. This is being forced on them & is so dumb. He says he is speaking for thousands of people on his neighborhood facebook page who are upset about this.
P202400032 7/12/2023 2:17 PM (tb) Jeff is opposed to the TOU plans, this plan will injury & kill seniors and the poor who are already struggling. They will be afraid to use the a/c between 4:00-8:00 because of these rates. Thinks this is a very authority program & a cruel plan. Someone who is 65 yr old or older should not have to be on this type.
P202400076 7/31/2023 2:58 PM (JP) "I would like Evergy to consider being proactive when it comes to tree trimming instead of waiting for the power to go out. We have outages when there are no storms near. It's not just my power lines, its the entire area in Amsterdam, MO."
P202400085 8/4/2023 9:45 AM I am currently on Evergy's All Electric Rate. No matter which TOU rate plan I choose, I'm going to be paying a lot more, because they're eliminating the All Electric discount. If you're going to get rid of the discount for me, you should get rid of the discounts for commercial and business accounts, too. Yet they're not affected by this. If the goal is to reduce energy use, then everybody should be on the same playing field.
P202400086 8/4/2023 12:02 PM (JP) "I am disgusted on how Evergy and the PSC went about this new TOU rates. You are charging more during the times that most people use electricity. I just found out about this today through facebook. I have been trying to log onto my online account to see which plan works for me but I can't get on. They have gone about this the wrong way."
P202400087 8/4/2023 12:23 PM (JP) "This new TOU is very confusing and difficult to understand for those of us who are not savvy with technology. Groceries, gas, mortgages and now utilities are going up but wages are not going up. I cannot work due to health issues. These increases have been going on for years and it isn't fair. This is a nightmare and not fair."
P202400098 8/9/2023 11:13 AM We were wondering what is the purpose of the new rate plans cince all of them raise our rates. We thought you were suppose to be looking out for the consumer.
P202400099 8/9/2023 11:18 AM We are being forced to change our home electrical service plans by Evergy, and they are telling us that it is because of requirements of the PSC. (see attached pdf)
P202400100 8/11/2023 7:22 AM I do not understand why we are being forced into these time of use rates. We needs government officials that are standing up for us! Not allowing all of this! (see attached pdf)
P202400105 8/14/2023 9:23 AM My complaint is with the blatant overreach and incredible dishonesty of the Public Services Commission itself with regard to their unilateral, dictatorial decision to force time-of-use rates on the people of Missouri. (see attached pdf)
P202400108 8/14/2023 3:01 PM I am not an Evergy or Ameren customer but I want to express my deep disappointment at your progession towards time based rates for electricity. This appears to be yet another way for big Corporations to rip off the American public. I am a senior citizen on a small fixed income. It is already at the point I have to choose medicine or food. You people seem to be intent on eliminating the entire middle and lower classes. Please repeal your decision. I vote !
P202400122 8/23/2023 8:43 AM The fact that Evergy stockholders are excited about these new rate options tells me everything I need to know but quadrupling rates from 4-8 pm is going to hurt working people the most. I can not afford my utility bills already. (see attached pdf)
P202400124 8/23/2023 11:22 AM (JP) "I want to know whose brilliant idea TOUs was because it is asinine. Most people in MO are young families w/ children where both parents work. Peak time is when those people cook/clean. Instead of helping these families you are putting doom on these families. Breaking it down into 4 non-user friendly plans. The information is not being supplied to the people the right way."
P202400128 8/25/2023 12:29 PM As a former VP of sales I would never present my customer with an array of confusion like Evergy has done. No one I have talked to understands the plans. (see attached pdf)
P202400142 8/31/2023 9:15 AM I'd like to know if the same due diligence was done in Missouri as it was in Kansas in relation to Evergy's new rate hikes. And if it was, how did Missouri come to a different conclusion? It seems like Evergy was given carte blanche to do whatever they wanted.
P202400152 8/31/2023 12:39 PM As a Missouri citizen I feel like you owe all of us an explanation on why you agreed to legalized price gouging in the form of time based rates? In what universe is commifornia a good example of how to do anything? (see atttached pdf)
P202400157 8/31/2023 4:50 PM But Evergy has been stuffing my bill with inserts about time-based rates taking effect in October. When I investigate these new rates, I find that my rate will increase over 300% between the hours of 4 and 8 pm. I am retired and living on Social Security and my meager life savings. Where is my PUBLIC SERVICE commission when I need them? How can you allow this to happen and still sit on this commission? (see attached pdf)
P202400165 9/5/2023 9:02 AM Hello Nancy, My name is Lindsay- as an Evergy customer, it is becoming increasingly difficult to afford my electricity bills. Living in the Kansas City metro area, many people have no choice of electricity company- as Evergy has an electricity monopoly on a portion of the Kansas City metro area and much of the eastern half of Kansas.I am writing to let you know that myself and many other Evergy customers I have spoken with are upset at the perpetual rate increases allowed by the Missouri Public Service Commission, and that we believe Evergy is not transitioning fast enough to a mix of clean energy sources- we would also like to see laws proposed to regulate what Evergy can recoup in costs from customers. (see attached)
P202400171 9/5/2023 1:25 PM Hello Nancy, My name is Emily and as an Evergy customer, it is becoming increasingly difficult to afford my electricity bills. Living in the Kansas City metro area, many people have no choice of electricity company- as Evergy has an electricity monopoly on a portion of the Kansas City metro area and much of the eastern half of Kansas. I am writing to let you know that myself and many other Evergy customers I have spoken with are upset at the perpetual rate increases allowed by the Missouri Public Service Commission, and that we believe Evergy is not transitioning fast enough to a mix of clean energy sources- we would also like to see laws proposed to regulate what Evergy can recoup in costs from customers. (see atttached)
P202400174 9/6/2023 3:44 PM I write to voice my concern with the recent approval of the new default TOU rate applied to Ameren Missouri customers "Smart Saver Default Rate". While this rate is only one of several available options, an overwhelming majority of Missourians will end up on this rate "by default". They will have little-to-no knowledge that their rate has changed until they receive their bill and realize the increased costs. This new default rate is much different than the original TOU default rate in that it dramatically penalizes users for consuming energy during On-Peak periods. (see attached pdf)
P202400175 9/7/2023 7:31 AM I would like to voice my extreme disapproval for our commission allowing time based electric rates. Using a 4-8 pm time slot for the higher rate is detrimental to working families. Those are the only hours you have to get things done and kids to bed. You have benefited the welfare and social security customers at the expense of the working middle class. It does not cost more to generate electricity during certain times. The employees at the power plant make the same, the coal is the same, and many business shut down that would shift power from commercial to residential. This was a move that the only motive is profit. As officials representing the public, this was beyond a poor move for your people. Sincerely, Randy Reed
P202400177 9/7/2023 11:21 AM Evergy is asking for me to choose between 4 plans now charging by the non-peak- peak hours and is penalizing people between hours of 4-8 pm. This is a monopoly rate hike as I don’t have the ability to use another utility company that is competitive. It’s almost organized crime as the rates can be as much as 10x more money when people are home the most. Evergy obviously have been irresponsible with their infrastructure and future plans to adopt to much costly renewable energy, so now the consumer is paying the bill for poor management decisions. Extreme profit shares, Extreme luxury offices and extreme wages are also some of the reasons we are now seeing this unfair practice. This peak time will only move once people adjust around the hours.
P202400178 9/8/2023 7:46 AM At a bit after 6 p.m. Sept. 7, Ms. Herstein reported to Evergy a live electric line on the ground in her back yard. The utility didn't respond and fix the problem until after 10 p.m. She said this is typical for Evergy, which takes far too long to respond to outages and calls such as this from the company's more rural customers. She thinks they need more service people in the rural parts of their service area.
P202400182 9/12/2023 1:08 PM What is going on with Evergy electric? They say we have to choose a plan that they say your mandating them to do. Between 4 and 8 they can charge up to 10 times more for electricity. In my opinion this is price gauging the public just because there is more demand for electricity at that time when people get off work. Need to look at Facebook, I think this problem is going viral and Evergy says you're making them do this. I wonder how many commissioners have stock in these utilities, Makes a person wonder..
P202400191 9/14/2023 7:36 AM I am sending this letter to ask that you do not change the billing to time based. All of my family in Maryville are scared they will have to go without AC or Heat at some time due to the astronomical costs associated with the new structure. (see attached pdf)
P202400198 9/14/2023 2:09 PM To Whom It May Concern: Why are we about to regulate the use of electricity in private homes? Most homes are two family income homes now and the typical time to be at home is between the hours you have told our electric company to charge us up to 4 times more for usage. Are we to be a 3rd world country? Sit in the dark, wash our clothes by hand and fold up the paper to fan ourselves in the evenings? This is America. We are to be free & prosperous. What you are doing--especially as unelected officials is wrong.
P202400200 9/15/2023 7:36 AM Do to your decision Evergy says they have been forced to go to a time based rate energy rate. This should be highly illegal, A company should not be able to charge different rates for the same energy just because of the time the energy is used. This is price gouging, and is immoral. Who ever came up with this plan to force Missouri citizens to be forced into this energy plan should be removed from office immediately. I'm asking you to do the right thing here. This should not be forced on anyone. Especially in this current inflation and economy.
P202400206 9/18/2023 9:54 AM The reason for this letter is I'm concerned with the time of use plans Evergy is coming out with that you seem so happy to mandate. (see attached pdf)
P202400216 9/19/2023 11:35 AM I received a notice from Evergy stating that the all-electric plan which we have been on for nearly 16 years is going to be eliminated, and we will be forced onto a time-based rate plan. I have checked all four of these new time-based plans, and we will end up paying much for electricity no matter which plan we choose. (See attached pdf)
P202400219 9/20/2023 3:10 PM To whom it may concern, With the upcoming mandated change in rate plans that is being required by the PSC, it is going to cost many Missourians, my self included, more money who rely on all electric heating and cooling. The benefit to requiring this change for those all electric customers will be marginal. The phrase “benefit at other’s expense” comes to mind. I urge the psc to allow Evergy to keep the all electric plan for those customers that are currently on it. There is absolutely zero benefit that TBRP’s will have for these customers besides costing them more to provide heat when needed most. Thanks Blake Beahler
P202400220 9/20/2023 3:25 PM I am a resident of St. Joseph, MO and a customer of Evergy at my personal home as well as a rental house. I am totally opposed to any mandate -- so-called mandate -- to have a "time of use" rate imposed on my home. I do not have one of the NEST thermostats and do not like the idea of a public utility having control over my heating and cooling options. I am confused and disappointed that we even have to comment on any rate changes!! J. Robert "Bob" Brown 1914 N. 30th St St. Joseph, MO 64506
P202400221 9/20/2023 3:57 PM As a business owner, this will impact how I do business in Missouri! Costs will increase my overhead and I will cut back on charitable giving, office hours supporting Seniors as well as not expanding my business in Missouri. This is a huge mistake and no one effected by the change voted for it! It's a bait and switch. We approved the sale to Evergy, now that they're in, the change how the figure rates! Total BS! We'll take our businesses somewhere else! Goodbye Missouri! Jerry Makison MGA Makison Insurance & Retirement
P202400223 9/21/2023 7:52 AM I have a few concerns about the Evergy proposed tier rate system. First, their own website will not allow me to review or pick a plan because their system shows "insufficient information". Hmm, I have lived here over 12 years, there should be plenty of records of electrical usage. Second, if there is insufficient information, how are they going to properly charge me for "peak time" usage? Random numbers? (see attached pdf)
P202400227 9/22/2023 10:29 AM Missouri Public Service Commission My wife and I are adamantly opposed to the “time of use” rate changes being mandated by MPSC. This has been extremely confusing for most people, especially senior citizens like us. We feel the Commission has overstepped their bounds and don’t have the best interests of consumers in mind. We strongly recommend you withdraw this mandate. David & Mary Beth Thomas
P202400228 9/22/2023 11:01 AM I’m wanting to let you know, I’m very confused, and disappointed with your imposed rate changes , and I do not approve of the mandated “time of use” rates that you have mandated to the customers “me” of Evergy! I’m asking that you allow Evergy to keep their current rate plans and allow users to opt- in to the “time of use” rate plans if they choose to! Thank You Mrs. Penny Robinson- Johnson
P202400236 9/25/2023 4:37 PM My name is Mary Rutledge an Evergy customer, it is becoming increasingly difficult to afford my electricity bills. Living in the Kansas City metro area, leaves us with no other choice of an electricity company- as Evergy has an electricity monopoly on a portion of the Kansas City metro area. I am writing to let you know that myself and many other Evergy customers I have spoken with are upset at the perpetual rate increases allowed by the Missouri Public Service Commission, and that we believe Evergy is not transitioning fast enough to a mix of clean energy sources. (see attached pdf)
P202400237 9/26/2023 2:04 PM This has to be repealed for the sake of working families. You come home from work around 5 pm, hot and tired from working all day and the power company is going to take advantage of you by charging you more for the electricity. If that is right you do not know wrong. Working mothers come home need to cook dinner, and get a load or two of washing done. She is tired and needs to get things done and the power company is going to take advantage of her by charging her more for the electricity she needs to use to keep the family running. Again if that is right you do not know wrong. Please reconsider your plan. Thanks for listening to my grumbling. William J Werner
P202400238 9/26/2023 2:09 PM I am writing to request that we, Evergy customers, can keep our current plans. I had no idea that five people had the power to force us to lose our current rate plan, tell us when we should and should not use our appliances and air-conditioners. The people on fixed incomes, the elderly, the impoverished will feel the brunt of this “big-brother” power move. Reconsider placing yet another financial burden on your fellow Missourians. Connie and John Szczepanik
P202400239 9/26/2023 2:18 PM Just wanted to add my opinion of the new Evergy time-based rate plans migration. I totally agree with MO Representative Dean VanSchoiack's letter that he sent you. It was posted on FaceBook and gave your email address to remind patrons to email you with what they think of the new plans. (see attached pdf)
P202400241 9/28/2023 3:46 PM (co) Customer called stating that it seems like they're screwing the public and not helping us. No matter what he does his rates are going up. Everything has gone up in price.
P202400242 9/29/2023 8:07 AM Missouri Public Utilities Commission, Your goal... your only goal is to keep prices low for us Missourians and keep us on a path to enrich our lives. Well you have failed, and miserably so. Why would you deny KCP&L the right to raise our rates for years, then this year give them a way to murder our rates. 4X's what our former plan was is now the norm. Not only that... it is time based rates so it kills us because Missouri kids get home at 3:30pm and parents get home at 5:00pm and now we can't run an air conditioner or even heat our homes till 8pm without a major surcharge! That is an outrage and I will look for every possible way to replace every single one of you on the MPUC. Fellow Missourian
P202400247 9/29/2023 3:00 PM "I am on a very low fixed income and I feel like these new rate plans are going to hurt me. These disproportionately effect the poor. Those of us on disability should receive some kind of discount. I have a very small home and live alone and this has affected me.
P202400255 10/4/2023 2:35 PM (co) Customer called stating that we're letting the electric company charge differently. In the winter he has a heat pump that runs 24 hours a day.
P202400258 10/6/2023 12:09 PM I’m tired of getting crap service from a company that wants to save every cent of profits they make off of the people it serves. It’s time for the commission to look into why they can’t have simple 24/7 customer service from people not automated machines that can’t get people help when they need it. (see attached pdf)
P202400296 12/28/2023 12:09 PM When I search why Missouri switched to time based electric rates this is what appears on google. "And so by allowing people to have better control of when they use their energy, and how much they're charged, they can actually save a lot of money on their energy costs." That statement is incorrect. (see attached pdf)
P202400316 1/16/2024 11:09 AM See Attached
P202400369 2/28/2024 10:33 AM Michael is a solar customer. He used to get information about how much his system is generating and using each month. When Evergy transitioned his account to a TOU rate Evergy stopped providing that information. He would like that information to be required when the PSC can make that change/requirement. He now has to call or go online to try to figure the information out when it was so easy before because it was on his bills.
P202400373 3/6/2024 10:19 AM The Public Service commission's recent changes to energy rates are totally unacceptable. My family, which includes two elementary school children, one elderly and one disabled adult, does not have the luxury to alter our lifestyles to take "advantage" of the lowered rate times for energy consumption, nor do we have the additional income to afford the exorbitant (50%) increase we've seen in our monthly electric bill. We have not worked this hard and voted the way we have only to have an unelected panel of appointees setting us back significantly in our finances. The time-of-use changes are impractical, unaffordable, and must be changed immediately. This is how gubernatorial elections in this state will swing.
P202400709 4/26/2024 2:50 PM I'm writing to you because I'm a customer of Evergy, and I'm not happy with my service, The contractors are working beyond theie capabilities restoring power with limited resources due to Every cutting manpower and contractors. If this storm would have happened years ago, our power would have been fixed in a few hours. Limited crews mean longer power outages. A 2-hour fix took 12 hours. This is ridiculous, We pay for premium service but only get base service. All I see Evergy doing is spending money and raising rates. (See atttached pdf)