Current Date/Time: 11/4/2024 5:23:11 PM
Linked Consumer Comments
GO-2023-0432
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Consumer Comment No. Date Filed Consumer Comments
P202400075 7/31/2023 11:24 AM Spire is making record profits while gas is at an all time low. Our rates don't go down. Why can't the rates fluctuate. When the cost goes down our rates should go down as well.
P202400315 1/9/2024 10:55 AM The service fees should be on a sliding scale; not a flat rate because I do my best to conserve energy and the service fee is half of my bill and that just isn't right.
P202400339 2/7/2024 11:20 AM Customers should not be penalized for choosing to opt out of smart meters; they should not be allowed to charge more for that. I am sensitive to electromagnetic radiation. I already have sage 4 cancer and am dealing with enough radiation. I can feel the radiation. It is frustrating."
P202400342 2/7/2024 11:47 AM It just doesn't seem right that utility companies can charge these delivery fees when we are already paying for the usage. We should just be charged for what we use; not all these overhead fees.
P202400363 2/23/2024 3:45 PM Customer owns a property that is vacant as there are currently no appliances on b/c it is being rehabbed. The meter has not moved in the last 8 months, therefore, she's been billed for no usage. For this current billing statement they sent her an estimated bill using usage from last Dec. when she had heat on to do work. Had to contact co. multiple times to get them to obtain an actual read & provide a billing adjustment. She would like it notated that she does not think the company should be allowed to estimate like this, thus, putting the burden on the customer to get the issue corrected. She is concerned that this is happening to multiple others who don't pay attention to their bills and pay it w/o realizing.