Current Date/Time: 11/22/2024 8:14:50 PM
Linked Consumer Comments
WO-2024-0195
| Consumer Comment No. | Date Filed | Consumer Comments |
|---|---|---|
| P202400366 | 2/27/2024 8:46 AM | "Customer service does not exist with Missouri American Water and the Commission must act to correct this problem. Consider this email another "informal complaint" and the start of finally holding Missouri American Water accountable. - Last fall just before your attached email I filed an "informal complaint" about Missouri American Water with the Commission. Nothing ever came from that complaint, not even a call from Missouri American Water. The problems continue as I called them again 2/12/24 and got a message "40 minute wait; leave a number for a call back." That call back never came. As I write this email, they just answered the telephone at 1:30 PM after I've been on Hold for more than 30 minutes. I was not given an option.*SEE ATTACHE |