Current Date/Time: 3/9/2025 8:04:51 AM
Linked Consumer Comments
ER-2024-0261
| Consumer Comment No. | Date Filed | Consumer Comments |
|---|---|---|
| P202400691 | 4/11/2024 10:06 AM | See Attached |
| P202400692 | 4/11/2024 10:10 AM | See Attached |
| P202400766 | 6/12/2024 9:42 AM | Your oversight in this matter is clearly needed and I hope you will take the matter seriously. So far, less than impressed with Liberty and they should have rolled out whatever they are doing in smaller portions so as to not put the burden on the consumer. I am writing to request that you look into Liberty’s billing practices. We bought a house in their jurisdiction unfortunately and have not had a regular monthly bill yet. Last month, my bill encompassed 50 days. This month, I have called to see when to expect my bill and it will also include almost two months of utilities. I would like a monthly bill…I don’t want to try to guess when and how high my utility bill will be when they finally decide it’s time ... *See attached |
| P202500788 | 9/24/2024 11:16 AM | "This company is a problem and are fraudulent and gouging the customers because they are incompetent. They want to take care of themselves, shareholders, and CEOS and not the customers. They keep charging the customers more and more money to fix their short-comings or keep their pockets full. That's problematic for me and every person I know who are financially struggling right now." |
| P202500937 | 11/11/2024 10:10 AM | Liberty has proposed a massive rate increase, and attempted to justify this increase by pointing to capital investments. However, they are requesting an increase in Authorized Return on Equity (ROE) from 9.25% to 10%. (Timothy N. Wilson, item 11) This increase should be denied. Further, a very careful analysis of the expenditures should be undertaken to determine if they are justified by customer needs, or driven by a desire for profit. I am not an expert in most of these areas, so I urge the PSC to review them very carefully. I am an expert in IT systems, and I have carefully reviewed the testimony of Shawn Eck, item 16. I have found the testimony does not justify the $7.38 million in capital expenditures. (Out of space...) |
| P202500938 | 11/11/2024 11:27 AM | Missouri families are hurting, and a 20% rate increase is both insensitive and insulting to customers whose ONLY source of electricity is Liberty Utilities. As there are no other options for utility providers other than Liberty, customers cannot shop around for the best service for their budget and are forced to accept any rate increase approved. 20% is too much of an increase for Missourians hurting from the last four years of inflation, especially since this makes the 6th local utility company requesting customers pay more each month for their utilities including gas, electric, water, and sewer. Liberty needs to know customers are not unlimited revenue generators to make up for the lower 2023 profit generated. |
| P202500997 | 11/19/2024 4:01 PM | I oppose this rate increase. The community should not have to pay for the bad decisions and bad investments in wind and solar power made by Liberty. |
| P202501097 | 12/9/2024 4:21 PM | "I would like to say that the repair crews I've interacted w/ recently were very professional and helpful. But I would like to say that I oppose the requested rate increase due to poor electric service and outages. Their new billing system is also very frustrating." |
| P202501205 | 12/20/2024 11:42 AM | I am a landlord and Liberty is assessing $1800 on several of my potential tenants in multiple properties I own which is causing them to back out of renting them or they're requesting their security deposits back due to the high deposit which is making it impossible for me and other landlords to make money. This is hurting commerce and needs to stop. |
| P202501208 | 12/20/2024 2:59 PM | "Liberty billing is a mess has been for at least 9 months! I receive bills for different periods that have the exact same amount of usage each month - yet they say they are reading the meters and not estimating, but that is false! How can the gallon usage be EXACTLY the same each and every month?" |
| P202501255 | 12/30/2024 4:33 PM | "2 months, no bill. This is affecting my business's taxes. This has been going on for 9 months. People are irate. Liberty needs to fix this ASAP. " |
| P202501264 | 12/31/2024 9:54 AM | There is a FB group called Victims of Liberty. This company is rude and incompetent. They do not offer the correct payment plan choices unless you call them out on it. They are supposed to offer you twice the amount of time you were billed incorrectly to pay off the balance and they do not do that unless you know the rule and call them out on it. |
| P202501274 | 1/2/2025 9:44 AM | "I think it's an unfair system that allows Liberty's billing mistakes to hurt the consumers and aren't being penalized for it." |
| P202501280 | 1/3/2025 8:38 AM | PSC Facebook Post. I just wish you would make Liberty send out electric bills on time. Last time it took them 4 months to get a bill. This time Thery are 2 months behind again. |
| P202501350 | 1/14/2025 8:18 AM | "Thanks so much for the meeting held without me on December 18th from Emily Walter’s. They changed the time from 4:00pm to 6:00pm and met from 10:00am to 12:00 pm. Evidently they did this because they can’t expect Liberty Utilities to balance and check numbers when they’re known to cheat everyone they can! Hopefully this can be caught one of these days, although it won’t be by your commission team!!! Sent from my iPhone" |
| P202501532 | 1/23/2025 8:52 AM | "I spoke with the Commissioners at a public hearing in Bolivar last fall. Part of the discussion was Liberty’s inability to sent out their bills in a timely fashion. When we get a bill we have a shortened time to make our payment. Their mismanagement is unacceptable. On top of that they want to increase our rates. They need to clean up their management mess and demonstrate they can effectively run a utility before they would ever deserve an increase. We are many months from the hearing and I see no evidence they have a handle on the concerns voiced at the hearing." |
| P202501693 | 2/3/2025 10:47 AM | "For 4 months Liberty could not tell us how much our bill was. This is highly incompetent and terrible customer service. No notifications were ever sent out explaining what was going on. This is affecting people on fixed incomes and budgets. This is a failure on Liberty's part and they aren't even offering the customers any type of compensation for this headache they have created. " |
| P202501712 | 2/6/2025 2:26 PM | Something needs to be done with Liberty price gouging. Why should we have to pay for Winter Storm Uri? I didn't even live in this state. |
| P202501734 | 2/18/2025 11:17 AM | "Why is the customer expected to pay for Liberty's cost of doing business? Specifically, why does the customer absorb their bad business decisions and mistakes by paying higher rates in order for them to keep their high profits? They need to adjust their overhead instead of passing it onto the customer." |
| P202501781 | 3/3/2025 8:46 AM | "So we will be paying for this for 15 years?!!! How is this even legal? If it was such a bad storm, was there a state of emergency declared? Were there FEMA dollars available or some kind of federal funding for a natural disaster? If not, why? And regardless of that if the substation was in such bad shape and it was outdated, why did they wait until a bad storm to decide to do something about it? I still firmly believe that that is not our responsibility! How is that our responsibility to pay for something that they neglected for all of those years? I’m responsible for the upkeep on my home and I don’t have the option of putting a tariff on someone to help me pay for it!! I am so beyond angry about this! We have no choice in the matter |
| P202501826 | 3/8/2025 4:19 PM | A thirty percent rate increase from a company that is already stealing our money is a slap in the face to Missourians! Wages have certainly not gone up thirty percent since the last increase, of that much I am quite certain. Keep in mind these Canadian companies are of a mindset to hurt Americans economically at the moment. They're down nine percent one year but need a thirty percent increase over what they've already stolen (which I suspect is more than the 9% down year over year)? Absolutely not! Strike this increase down. Strike it down in the harshest possible terms and make it clear Missourians will not stand for such exorbitant increases in our great state! |