Current Date/Time: 11/23/2024 10:13:22 PM
Linked Consumer Comments
ER-2024-0261
| Consumer Comment No. | Date Filed | Consumer Comments |
|---|---|---|
| P202400691 | 4/11/2024 10:06 AM | See Attached |
| P202400692 | 4/11/2024 10:10 AM | See Attached |
| P202400766 | 6/12/2024 9:42 AM | Your oversight in this matter is clearly needed and I hope you will take the matter seriously. So far, less than impressed with Liberty and they should have rolled out whatever they are doing in smaller portions so as to not put the burden on the consumer. I am writing to request that you look into Liberty’s billing practices. We bought a house in their jurisdiction unfortunately and have not had a regular monthly bill yet. Last month, my bill encompassed 50 days. This month, I have called to see when to expect my bill and it will also include almost two months of utilities. I would like a monthly bill…I don’t want to try to guess when and how high my utility bill will be when they finally decide it’s time ... *See attached |
| P202500788 | 9/24/2024 11:16 AM | "This company is a problem and are fraudulent and gouging the customers because they are incompetent. They want to take care of themselves, shareholders, and CEOS and not the customers. They keep charging the customers more and more money to fix their short-comings or keep their pockets full. That's problematic for me and every person I know who are financially struggling right now." |
| P202500937 | 11/11/2024 10:10 AM | Liberty has proposed a massive rate increase, and attempted to justify this increase by pointing to capital investments. However, they are requesting an increase in Authorized Return on Equity (ROE) from 9.25% to 10%. (Timothy N. Wilson, item 11) This increase should be denied. Further, a very careful analysis of the expenditures should be undertaken to determine if they are justified by customer needs, or driven by a desire for profit. I am not an expert in most of these areas, so I urge the PSC to review them very carefully. I am an expert in IT systems, and I have carefully reviewed the testimony of Shawn Eck, item 16. I have found the testimony does not justify the $7.38 million in capital expenditures. (Out of space...) |
| P202500938 | 11/11/2024 11:27 AM | Missouri families are hurting, and a 20% rate increase is both insensitive and insulting to customers whose ONLY source of electricity is Liberty Utilities. As there are no other options for utility providers other than Liberty, customers cannot shop around for the best service for their budget and are forced to accept any rate increase approved. 20% is too much of an increase for Missourians hurting from the last four years of inflation, especially since this makes the 6th local utility company requesting customers pay more each month for their utilities including gas, electric, water, and sewer. Liberty needs to know customers are not unlimited revenue generators to make up for the lower 2023 profit generated. |
| P202500997 | 11/19/2024 4:01 PM | I oppose this rate increase. The community should not have to pay for the bad decisions and bad investments in wind and solar power made by Liberty. |