Current Date/Time: 6/30/2024 2:20:14 PM
Linked Consumer Comments
ER-2024-0274
| Consumer Comment No. | Date Filed | Consumer Comments |
|---|---|---|
| P202400741 | 5/23/2024 2:35 PM | "Customer's bills typically receives bills around the 20-21st of the month. He hadn't rcvd his bill by 5.20.24 so he contacted Spire and was told via e-mail that the bill was sent on May 1st and should be getting it any time. He just rcvd the bill in the mail on 5.22.24 but it was post-marked 5.13.24; not 5.1.24 as he was told with a due date of today, 5.23.24. He has been trying to access online acct but couldn't b/c he didn't have his new acct #. He was able to log online today w/ new acct# and it says the bill isn't due until 6.10.24. He paid the bill but would like to know what his billing cycle to be consistent again & more communication w/ customers." |