Current Date/Time: 7/22/2024 10:54:01 PM
Linked Consumer Comments
ER-2024-0319
Consumer Comment No. | Date Filed | Consumer Comments |
---|---|---|
P202400716 | 5/1/2024 2:20 PM | My wife and I recently learned we were on Ameren Missouri's "Evening/Morning Savers" Rate Option. Under this rate option, users are charged more for power used between 9 am and 9 pm than under the "Anytime Users" plan, which charges the same rate throughout the day. Since we both work from home, we would never have voluntarily chosen such a rate plan, and suspect that most users would end up with higher bills overall under such a plan. Upon calling Ameren, we learned that we were put on this rate plan "by default" on or about 2/14/23. In other words, Ameren surreptitiously "defaulted" its customers to what for most of them will be a higher billing rate. (see attached PDFs) |
P202400776 | 6/25/2024 3:43 PM | "I have no problem paying what I owe is due but I think the time of year (right before Christmas) that Ameren reviews the budget bill amounts & not sending out more notice is not customer friendly and makes me feel as though I'm being gouged; especially when I always pay my remaining balance at the beginning of every year. It is also very disheartening when you call & the CSRs can't do anything about the issue & have to have a supervisor call back at a later time & those calls never come at a time when customers are available. At least make yourself more available to your customers if you state that you're trying to have their interests in mind." This comment is pertaining to CI202401267. |
P202500013 | 7/8/2024 8:16 AM | "I just realized the approved Ameren rate hike. I don't understand how a public utility, that we all need, and who has no real competition, can have a Net Income in 2023 of $1,152,000,000.00? I see over a BILLION dollars in Profit for a public utility. So, why is this entity allowed to profit that greatly, and why do they have stockholders? Seems like they can just request a rate increase and you all approve it and thus their shareholders are essentially guaranteed a profit while functioning without competition. This just has the appearance of entitlement and possible fraud, in my opinion." |
P202500021 | 7/9/2024 1:34 PM | Mike from JBATHE, an electric company, called and stated that he interacts with Ameren on a daily basis. In the past, they used phone numbers to address issues. They have a construction hotline. If something is unclear, they have supervisors. They all work at home. Sometimes it takes them days to call you back. There is no more customer service out there. |
P202500027 | 7/12/2024 11:23 AM | Customer contacted to express her concern about her health, radiation, and what was going on in her home. Is it actually fair? It's their system and meters. Why are we paying for that? It appears to her that they are assisting Ameren. They have previously had meter readers at no additional cost. How do we know they're reading non-standard meters like the old ones? This is extremely unfair. With all of the extra fees, the bills continue to increase. |
P202500036 | 7/16/2024 5:17 PM | The power goes out for this block everytime it rains a few inches/blows a few knots/ or for no reason; "technical error". It's always the same 69 houses and takes hours-days to fix with no explanation. Despite 8 years of myself and 2 decades of older neighbors asking them to fix the problem, the same issue arises multiple times a month and they remain indifferent. They increase price and lower quality consistently. They need to upgrade this block but refuse to acknowledge this constantly repeating issue. |
P202500045 | 7/19/2024 2:17 PM | The customer disputes to the bill not identifying a beginning or ending meter reading. She stated that all they needed to do was perform calculations or update the way the bill is shown. She has to continue looking online and do more checking. |
P202500050 | 7/22/2024 4:11 PM | At this critical time, the people need MOPSC to be the protectors that you are supposed to be. Regulators are there to protect people from exploitation behaviors that monopoly companies can't seem to resist. Us regular people have only 2 protections to keep any control over elec costs: MOPSC is one. Reducing consumption was the other. The second option was taken away around 2009 when the revenue and sales were finally decoupled. The people are beginning to think the whole system may be compromised. MOPSC's actions will determine if faith should remain. There are communities full of good, underpaid people. When costs they can't control increase, they are forced to make tough decisions. Don't let dividends ruin communities. |