Current Date/Time: 8/25/2024 11:05:40 AM
Linked Consumer Comments
WR-2024-0320
Consumer Comment No. | Date Filed | Consumer Comments |
---|---|---|
P202400755 | 6/3/2024 3:25 PM | please see attached |
P202500019 | 7/9/2024 1:02 PM | American Water Works gross profit for the quarter ending March 31, 2024 was $1.011B, a 7.78% increase year-over-year. American Water Works gross profit for the twelve months ending March 31, 2024 was $4.307B, a 10.78% increase year-over-year. American Water Works annual gross profit for 2023 was $4.234B, a 11.66% increase from 2022. Missouri American Water does not need a rate increase to offset new construction and maintenance, as they already have a 10.78% increase in gross profit from the twelve months ending in March 31st with a 4.307 Billion profit. |
P202500022 | 7/9/2024 2:03 PM | Hello, as a citizen of Joplin, MO., I wish to make my voice heard on the recent proposed rate increase by Missouri American water. See attached for full comments. |
P202500023 | 7/9/2024 4:31 PM | "American Water Works gross profit for the quarter ending March 31, 2024 was $1.011B, a 7.78% increase year-over-year. American Water Works gross profit for the twelve months ending March 31, 2024 was $4.307B, a 10.78% increase year-over-year. American Water Works annual gross profit for 2023 was $4.234B, a 11.66% increase from 2022. American Water Works annual gross profit for 2022 was $3.792B, a 3.51% decline from 2021. American Water Works annual gross profit for 2021 was $3.93B, a 4.05% increase from 2020. Missouri American Water does not need a rate increase to offset new construction and maintenance, as they already have a 10.78% increase in gross profit from the twelve months ending in March 31st with a 4.307 Billion.. SEE ATTACHED |
P202500043 | 7/19/2024 11:43 AM | "I had an appointment set w/ MAWC to replace the meter and they have me an all-day/8 hour appointment which seems silly to me. They should be able to give a more narrowed-down timeframe so I don't have to waste my entire day waiting for them." |
P202500166 | 8/5/2024 10:18 AM | Customer service at Missouri American Water Co. is poor at best. Recent experiences I've had are examples of the ongoing problems and demonstrate that previous complaints have not been addressed by the water company. In fact, the company has continually ignored the problems. (See attached PDF) |
P202500310 | 8/12/2024 2:57 PM | Missouri American Water did not fulfill their obligations to adequately restore Hurstgreen Road in Webster Groves, MO, after completing their water main replacement project during October-December, 2023. Find attached our last letter to Missouri American Water, which they did not respond to. |
P202500330 | 8/18/2024 3:48 PM | In reference to Customer Comment number P202500310, Missouri American Water in this case failed to honor their obligation required by a Hurstgreen Road easement to restore our private road “as nearly as practicable to its former condition”, refusing in this instance to reimburse us or replace the asphalt surface previously existing. Our only remaining recourse was a lawsuit which is they know is too costly for us to pursue. In this rate case, I suggest the PSC should consider how much MAW increases its profits by using its size and power to treat its customers in bad faith. Given this experience, I suggest the PSC should be very skeptical of any MAW information provided or representations made to the PSC. |