Current Date/Time: 5/9/2025 2:55:54 PM
Linked Consumer Comments
EE-2025-0084
| Consumer Comment No. | Date Filed | Consumer Comments |
|---|---|---|
| P202501830 | 3/10/2025 8:00 AM | Regarding Evergy's request to remove the requirement to knock before disconnecting service. I recently helped an elderly man who forgot to pay his bill by talking to his son who paid the bill and promised to take control of his father's electric bill. I gave a single mother time to cancel an OFF order after her ex-boyfriend called to cut off the service. I helped a man keep his lights on when his ex-wife kept calling to disconnect the power. All of these customers would have been shut off without a thought if we didn't knock first. I have found and reported hot service lines on the ground at vacant houses. And stood by to keep other people away from danger until linemen came to fix the problem. (See attached PDF) |
| P202502096 | 4/1/2025 9:59 AM | Please keep these concerns in mind when considering a no-knock order in relation to shutting off electricity, here's why it shouldn't be passed: 1. Safety Concerns A no-knock order creates a dangerous situation for both utility workers and residents. Homeowners may react defensively if they believe someone is unlawfully entering their property, increasing the risk of violent encounters. Evergy is stating they want they want to obtain no-knock order for safety reasons. 2. Public Trust and Backlash People expect due process, especially regarding essential services like electricity. (see attached pdf) |
| P202502100 | 4/3/2025 9:02 AM | "Hello, as a current employee for evergy I have multiple concerns of taking away the no knock of residential/commercial customers that we service within the metro of Kansas City and surrounding areas. I would like to voice my concerns for the main reason as if this passes, multiple people within our department will be losing jobs within the company who have been doing this 5+ years or more, we all enjoy the interactions with customers whether they are past due or not. I’ve listed other multiple reasons provided below of why I do not agree for this to pass.1.Customer Relations & Trust – Personal interaction helps maintain a positive relationship with customers, showing empathy and giving them a final chance to resolve the ..*See attached |
| P202502131 | 4/9/2025 4:16 PM | "I am writing to provide clarification regarding an incident that occurred while I was performing my duties as a field service professional on behalf of Evergy." *Please see attached for full comment. |
| P202502132 | 4/9/2025 4:18 PM | "I am writing as an employee who has worked in the field for Evergy to provide clarity and insight regarding safety-related incidents that have occurred during service visits." *Please see attached for full comment. |
| P202502139 | 4/10/2025 4:25 PM | " I wanted to bring to your attention a critical safety issue that occurred this morning. We had a scheduled shutoff for a traffic light at the busy intersection of 75th and Ward Parkway. Had I not physically gone out to the site and we proceeded with a remote shutoff instead, this would have created a highly dangerous situation for both motorists and pedestrians.The intersection experiences heavy traffic, and disabling the signal remotely without on-site control could have easily resulted in accidents or major disruptions." |
| P202502216 | 4/14/2025 2:54 PM | *See attached for comment. |
| P202502250 | 4/15/2025 8:49 AM | "I want to speak up not just for myself, but for my fellow employees who are being put in a tough, unfair situation. What the company is pushing for with this case isn’t just a policy change—it’s something that could cause real harm, both to us and to the communities we serve. .*Please see attached for full comment. |
| P202502730 | 4/25/2025 11:42 AM | I am writing to inform you that Evergy opened a major incident today with Landis+Gyr due to a widespread issue with meter communication failures. As a result, we have been advised not to perform any AMI disconnects until the problem is resolved. Unfortunately, this is a recurring issue with these meters, and it frequently prevents us from remotely disconnecting or reconnecting customers as intended. This instability in the system disrupts operations and ultimately affects the customer experience—especially during service reconnections, which are time-sensitive and important for customer satisfaction and.." *Please see attached for full comment. |
| P202502805 | 5/1/2025 2:16 PM | "I am writing to express my concern regarding the request submitted by Evergy Missouri Metro and Evergy Missouri West for a waiver that would allow them to implement what is commonly referred to as a “no knock” policy. As a customer and a stakeholder in the integrity of Missouri’s utility services, I respectfully urge the Commission to deny this request".. *See attached for full comment. |
| P202502806 | 5/1/2025 2:24 PM | "I am writing to strongly oppose the request from Evergy Missouri Metro and Evergy Missouri West in Case No. EE-2025-0084, which seeks permission to stop knocking on customers’ doors before disconnecting service or performing critical field work. Frankly, this proposal is horrible—not just for customer service, but for basic human decency. Removing this last point of direct contact between the utility and the people it serves is cold, impersonal, and dangerous. A knock on the door may be the final warning someone receives before they lose power. It can give a struggling family a chance to ask for help, or prevent a misunderstanding from escalating. Taking that away strips away empathy and replaces it with automation and"..*See attached |
| P202502825 | 5/5/2025 9:33 AM | I am reaching out to you as an extremely concerned Evergy employee and fellow Missouri resident. I am currently a Field Service Professional for Evergy. I am one of thirty five proud union workers that will be effected by the proposed no knock proposal. One of my job duties is to collect or discount services due to past due bills. The amount of customers that I generally come in contact on a daily basis is important because these residents are uninformed either by their lack of knowledge or lack of technology. With us going to the doors, we as a group have either collected or guided the customer in the right direction to avoid future problems. We provide the customer with viable solutions. *See attached for full comment. |
| P202502835 | 5/6/2025 12:07 PM | I am writing to express my concern regarding the proposed waiver in Case No. EE-2025-0084 that would allow Evergy to conduct disconnections without making in-person contact—commonly referred to as “no knock” disconnections.,, *See attached for full comment |
| P202502836 | 5/6/2025 12:12 PM | I am writing to express my concerns regarding the proposed “no knock” policy under consideration in Docket EE-2025-0084. While I understand the intention may be to streamline operations, I strongly believe this approach is not in the best interest of utility customers and may even create unnecessary risks—particularly for elderly residents.,,*See attached for full comment |
| P202502837 | 5/6/2025 12:17 PM | I’m writing about Case number EE-2025-0084 regarding no knock for Evergy. I feel that the Commission should deny the request due to several reasons. ,,*See attached for full comment. |
| P202502838 | 5/6/2025 2:07 PM | "I am writing to strongly oppose the proposed waiver in Case No. EE-2025-0084 that would allow for utility disconnections without in-person contact.,,,"*See attached for full comment. |