Current Date/Time: 11/24/2024 8:51:28 PM
Linked Consumer Comments
GR-2025-0107
| Consumer Comment No. | Date Filed | Consumer Comments |
|---|---|---|
| P202500886 | 10/25/2024 11:50 AM | Consumer is opposed to Spire procedures for inspecting gas meters. He set up an inspection but was unable to make the appointment. When he called to change the inspection, the company was inflexible, claiming the inspection was overdue. As a result, the consumer had to take off a day of work to allow access to his meter or face disconnection, including a new appointment and charge to reconnect service. |
| P202500901 | 10/29/2024 11:37 AM | "I am emailing to update you on this situation involving Spire. A couple of weeks ago, Spire sent someone to my home to disconnect my gas service. I called Spire as they had known for the last six months that this was in the process of being resolved and, until such time, I was paying my bill except for $100 that I believe was overcharged. I finally reached a supervisor who was willing to look at the numbers and they confirmed that Spire had in fact overcharged me. When Spire changed my meter in January of this year, they entered the last meter read wrong.* See attached for full comment |
| P202500930 | 11/8/2024 11:05 AM | "Spire is scheduled to be at my home, 6601 Waterman Avenue, 63130, to do a safety inspection of their meter. I appreciate they will be doing this. However, the "Window for Service" they gave me is "7:30 AM till 4:30 PM." This is beyond unreasonable as I, and I’m sure most of their customers, cannot stay at home all day waiting for this kind of service." *See attached for full comment. |
| P202501005 | 11/20/2024 2:17 PM | Dear Sir or Madam: I do not understand why dealing with you organization is like pulling teeth from a Hippo..." * Please attached for full comment. |