Current Date/Time: 8/21/2025 7:00:58 PM
Linked Comments
WR-2025-0294
| Comment No. | Date Filed | Comments |
|---|---|---|
| P202502862 | 5/12/2025 11:13 AM | Ashley's grandmother charged a massive amount of $ over summer 2024 for water that was 'turned on' for days. She didn't live in her home last summer. Ashley disputed the charges. I called to question a very high $500 bill for last summer. All the reps she spoke to lacked any amount of empathy for her grandma and her situation. They were cold and could care less. Ashley set up a pmt plan. Due to her grandmother's degrading health, they moved her to a home, and sold the house. Ashley forgot to pay the remaining balance on the account, so the balance of $353.77 was sent to collections, but with an increase and now owed $592.31. She paid the bill, but she thinks RW Co acted unethically and immoral toward her grandmother. |